Access to Care Increase Through Memberships

24min
Season 2
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This week, Ryan Leech and Dr. Ivan Zak sit down with Tina Stofiel, VP of Membership Services at Galaxy Vets, for a conversation about the membership services.
The conversation starts off with a brief understanding of what memberships are and how they differ from wellness plans. Hear about the Galaxy Vets’ vision of the holistic approach to membership services and the opportunities to increase access to care.

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Topics discussed:

  • Tina’s career story in the veterinary industry
  • The difference between wellness plans and membership models
  • The holistic approach of membership services
  • Designing the personalized care concept
  • Opportunities and expectations from Galaxy Vets membership models

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Speakers

Tina Stofiel is a VP of Membership Services at Galaxy Vets. Her enthusiasm and quick learning abilities provided her with many experiences in her 21 years with Banfield. As the business grew from 200k wellness plans to over 2.4 million, she immersed herself in every aspect of the product. She collaborated with medicine, commercial, marketing, L&D, finance, legal, P&O, IT, Ops, and hospital/field to drive many changes to the product, supporting systems, and processes. The ability to customize a pet’s plan, DNA testing for all puppy plans, online enrollment, and virtual care services are a few of her proud accomplishments.