Implementing Changes in Veterinary Hospitals

23min
Season 2
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This week, Steve Kemph, Vice President of Field Operations at Galaxy Vets, joins Ryan Leech and Dr. Ivan Zak to talk about the nuances of regional management and how to impact change at the hospital.

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Topics discussed:

  • Steve’s career story in the veterinary industry
  • Сriteria for a successful regional manager
  • How to affect change in a hospital
  • The value of having a DVM and MBA
  • Operating model of scaling

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Speakers

Steve Kemph is strategic Vice President with a documented history of meeting and exceeding business plan while maintaining focus on customer service and brand value. An expert on organizational structures with a keen understanding of how to successfully manage these structures to achieve business objectives. An innovative thinker with a record of creative contributions to revenue streams and profitability. A proven leader and mentor of human assets. At Galaxy Vets Steve holds the position of Vice President of Field Operations.