Business Systems is a Collective of all the information technology at the HQ level that facilitates business operations at the Executive and Department levels. Business Systems automate processes and implement explicit policies to be followed by everybody throughout the organization.
Business Systems design process begins with Value Stream Mapping. Once the corporate value stream is determined, it is broken down into visual subsystems and System Integration is traced to support all the processes under the value stream. Once the processes are determined, the owners of each process are identified and the requirements for the process executed.
Each process that requires automation is identified and the initiative is kicked off through a standard Initiative Creation Process.
To determine requirements for each process, the owner is interviewed and the workflow requirements are identified. Next, the disparate software data points are synched through APIs. Data points are compared to KPIs designed to measure the processes, and then the vendor negotiation process can begin.
After each system is selected, a rollout plan is designed in partnership with the software vendor implementation team.
Most common business systems are:
Some of the systems can be a part of an existing package of the Enterprise Resource Planning software. Common vendors are: SAP, Sage Intact, NetSuite, and Workday.
Not having a well-articulated Business Systems strategy poses a significant risk down the road. A lot of systems that are able to cope with 10-20-30 hospitals fail at a scale of 100+. The risk is that systems like ERP require a very complex implementation process, and data migration from one system to another carries a significant risk in a fast-growing organization. On top of that, system change is a significant disruptor to front line staff and when the change happens several times after the acquisition process, staff can go into a change fatigue state.