Every person in the organization should be responsible for the process, which has policies and there should be systems that help this person to automate their work. If all three are established, there will be metrics that can measure the success of this person’s function.
Common problem of the consolidator is the lack of organizational structure design. Ideally, the organizational accountability chart should be created including at least three layers of the “ideal organization” at the inception level. This will help to gauge the capacity of every person who has multiple responsibilities in the early Levels of Maturity and as the person is reaching capacity, there is a clear role for additional staff that could be hired. But before that can occur, the organization needs to make sure that the new person either has a process or has a competency to develop one. When hiring a person to develop processes, make sure the candidate is the one who can “create the manual” not just “follow the manual.”